Email Configuration for the Apollo III Mail Server

[Phil_Christina]

Hello, Mr. James:

We always had dialup and have been using the same incoming/outcoming mail server setup.

The outbox is still retaining outgoing email that is not going out.

[L. D. James]

Put outgoing.apollo3.com for the outgoing mail server.

-- L. James

--------
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

I did as you suggested.

Error message says: Failed to find host.Socket Error: 11004, Port: 25, Protocol: SMTP. 'outgoing.apollo3.com' cannot be found.

[Phil_Christina]

Email not working right i am NOT receiving anything from you and can't reply back as well.

[L. D. James]

The server is working ok. I checked it on three other machines to verify. I tried calling you voice to check what parameter you might have mis-configured, maybe some name server parameter somewhere.

I'll keep trying to get you voice to straighten it out.

-- L. James

--------------
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

Email outbox works sporadically on/off there are times it may once and then it goes out successfully .... then it stops and will not go out.

BTW, send the 2nd step again...thanks

[L. D. James]

Hi, Phil. Both the mail.apollo3.com and the outgoing.apollo3.com works. I'm sure the reason you're having problems is because you may have more than one email client pulling the email.

Most likely one of the clients is using the "POP" type and the other is using the "IMAP" type. The POP client is probably downloading your mail before you can see it with your IMAP client. That is why you see it sometimes and sometimes you don't.

I have receive numerous emails from you asking me to send you the second step. I responded to each one of them, resending you the same file. As I mentioned to you in the other message, I also tried to contact you VIA phone to give you this same information, but couldn't get through.

You can use an alternate method from your email to communicate with our staff by going to our web page at http://www.apollo3.com and clicking on [Personal].

If you would check all the Email programs you're using and either cancel all of them except one, or make sure that none of them are using POP, your problems should go away.

My best guess is that you may have Outlook Express downloading your email. You might find your missing emails in Outlook Express. I would recommend not starting Outlook Express and just using Microsoft Outlook and/or Webmail.

By the way, if you haven't clicked on the option below to subscribe to this topic, you might find it convenient to put a check mark to subscribe. This way you'll conveniently get a notice when there is a reply to the topic. I'm going to try to find a way to automatically subscribe the user to a topic where he posts.

-- L. James

--------------
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

We only use Incredimail (default set) and it server port is: incoming (SMTP) outgoing (IMAP) we don't use Outlook Express and/or Microsoft Outlook too long to download just to read.

[L. D. James]

You say you have your incoming set at "SMTP" and outgoing is set at "IMAP". SMTP is a protocol for sending mail, this will be your outgoing mail server. In our case it should be set to either mail.apollo3.com or outgoing.apollo3.com. I would recommend that you set your "SMTP" protocol to "outgoing.apollo3.com". If you set your IMAP to "outgoing.apollo3.com" you won't get anything, because no mail is not stored on that server. Your mail incoming mail is stored on our mail server at mail.apollo3.com until you process it with your incoming mail client, which as your say in your case is Incredimail.

-- L. James

--------------
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

Hello Mr. James:

We are having trouble with the outgoing email again. It is sitting in the outbox and it says: "sending up to 47%" and then it just hangs. The configurations are as they should be "SMTP" protocol to "outgoing.apollo3.com and IMAP to "outgoing.apollo3.com" on the server for incoming and outgoing.

[L. D. James]

First, you were given an alternate mail server, "outgoing.apollo3.com". However, the incoming (or imap) server doesn't have an alternate. It's always "mail.apollo3.com". If you ever set it as anything different that would be a problem.

As far as sending mail, if you are trying to send a huge file via email, it might time out before the transfer completes.

I don't know the details of how to check your individual mail program if it's different from Microsoft Outlook, Outlook express, or our Webmail program. There might be a chance (if you're not trying to send a huge files) that, your mail program might be broke.

I can give you the procedures to check out mail server. You can put configure Microsoft Outlook the way it's described in the first message in this thread. That will not take away from any other mail configurations you have. With Microsoft Outlook you could use either. The mail will stay on the server, unless you delete and purge it, so you can check it with Outlook and still get it with your other program.

Then sent a message and give us the status of what happens when you try to send it. I'm sure it'd be delivered just fine. If it's a huge file, you'd be able to check the size of the email that would remain in the outbox.

-- L. James

-----------------
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

Hello Mr. James:


We only use "IncrediMail-Xe" the 2 file sizes were 25KB and the second one was 200KB. It seems to be working now. It does this sometimes most likely in the mid-afternoon and then it starts working again. So now it is OK ....

thanks, for your help!

[Phil_Christina]

The connection was rejected by the outgoing mail server "outgoing.apollo3.com"


Socket Error: 10061 , Port: 25, Protocol: SMTP.No connection could be made because the target machine actively refused it.

[L. D. James]

Do you get the same error with both the main server and the backup server?

mail.apollo3.com
outgoing.apollo3.com

-- L. James

------------
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

I am getting this message when i try to send email out. I do not get it when i receive email. It stays in the outbox.

[L. D. James]

I understand. We are working with the outgoing server, not the incoming server.

You have only one choice for incoming server... it's:

mail.apollo3.com

You have to choices for outgoing mail server... they are:

mail.apollo3.com
outgoing.apollo3.com

You said the outgoing.apollo3.com server is giving you errors. I'm asking if you change this from outgoing.apollo3.com to mail.apollo3.com, do you get the same error?

Of course, while trying to get this fixed, you can always use the Apollo III's Webmail interface for emergencies.

-- L. James

-------------
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

<I'm asking if you change this from outgoing.apollo3.com to mail.apollo3.com, do you get the same error?>


yes, we still get the error message on trying both.

[L. D. James]

Which mail program are you using?

-- L. James

--------------
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

We only use IncrediMail Xe

[L. D. James]

Please go into Microsoft Outlook and test sending am email message. Please let me know if there is a problem with sending email using Microsoft Outlook.

I will take a non-reply as an indication that Outlook is working fine.

You can use the parameters in Outlook to check the functionality of our mail servers. I'm not familiar with IncrediMail Xe. You might have to check with their support center of how to configure their utility to use the servers that we provide.

Depending on what you find when you test Outlook, I may have additional information for you regarding IncrediMail Xe.

-- L. James

------------
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

I have contacted Incredimail support and they say its your mail server causing the error. It works on and off and all day today i couldn't send email out. So, what do i do now?

[L. D. James]

I would be glad to help you, but you will have to be more responsive to the steps.

First of all I gave you some steps over a week ago and never got a response. Now you're typing a new message without any reference to the last message I gave you a week ago.

Please take another look at the last message, do the steps, and give me a response. If it takes a week or so, I'd have to have the impression that you're not having a problem.

-- L. James

------------
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

<Socket Error: 10061 , Port: 25, Protocol: SMTP.No connection could be made because the target machine actively refused it>



In answer to your previous post we did try the Outlook email and the problem is the same "cannot send outgoing email." I will send a print screen shot from your homepage to show the results from error message above.

[Phil_Christina]

What i have noticed is that it resumes back to normal and works again; however, certain peaks of the day it stops again working! Like at 11:45 a.m., it stop sending outgoing email. But from 8:00 a.m., and on until then it was OK. Why? Why does it stop sending outgoing email certain peaks of the day?

[L. D. James]

How are you doing, Phil. I didn't imagine you still having issues, since it has been over a week when I asked you to give me the status of how the system behaves with Outlook. I was sure you were able, when there wasn't a response, that you saw the proper functionality of Apollo III and was able to track your problem.

By the way, you said you were sending me an image of the error message. You typed one message hear and sent me an image of a different error message.

Your message here described our system as refusing the connection. The image with Outlook loaded shows a different error, but nothing resembling refusal. Our mail servers would not refuse the connection from your dial-up connection.

It's possible you may not have been connected to the Internet when you produced the error you captured with Outlook.

My recommendation as a test is for you to type a message to me (my address below) in Outlook and send it (in Outlook). Don't delete the email from the Outbox. It doesn't matter whether you're online or offline when you type and click on send. The message will be delivered. It'll stay in the Outbox until you are connected to the Internet. If you load Outlook while you're connected to the Internet it'll be delivered.

Please do that test and describe any problems (or the success). If the message seems to stay in your Outbox, I'll used steps from this procedure to identify your problem.

Again, all your text descriptions of the error is our system "refusing" connection. This means there was a connection that was denied. The email picture has an error message that said "Outlook cannot connect". This means it can't find the server. As I mentioned this can mean you're not connected to the Internet, or may have mistyped something about the server configuration.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[L. D. James]

This is the mail parameters for Microsoft Outlook (also Outlook Express as well as many other third party email programs):

Your Name: Your full name
Email address: userID@apollo3.com
Account type: imap
Incoming mail server: mail.apollo3.com
Outgoing mail server: mail.apollo3.com
User Name: userID

If you're using a broadband connection, or any other connection other than our dialup, please go to www.apollo3.com/feedback and put a description of the problem there. Make a mention of the method you use for connecting to the Internet. Certain information will be logged in the feedback log that will assist the technicians for giving you a specifics that will address extended problems.

-- L. James

----------------
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

I did as you said and tried to send email to your email and it stayed in the Microsoft outlook outbox. I sent a print screen shot to your email and here's the error message:

Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'


We are connected to the internet but no email is going out; however, we can receive email coming in. The strange thing is it works OK on and off sometimes. In otherwards, it has happened where it works temporarily for awhile and then start up again not working just so you know.

[Phil_Christina]

We cannot send out email? Is this going to be happening every other day? We need it to work every time not just once in awhile?

Phil

[L. D. James]

How are you doing, Phil.

Are you saying you have a message addressed to me in your Outbox in Microsoft Outlook?

Will you show me a screen shot of the message? You can use the file attachment option when you’re posting to send the picture to me here.

Whatever your problem is, I’m sure it’s simple. I see you have posted quite a few messages on the subject, but as far as I can see, you haven’t done the step where you typed a message in Microsoft Outlook (which I’m very familiar with, and would have to use as gauge to test the settings).

If you have done that step, the message would either, have been delivered to me, or it would still be in the Outbox. If it stays in the Outbox for some reason, I can use this status to find out what the problem happens to be.

Thanks for helping us to help you.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

Yes, i have already done those steps and have sent you emails with the print screen shots. There are 2 print screen shots. We cannot send out emails but only through your homepage.

[L. D. James]

How are you doing, Phil.

Please use the attachment option below. Our tech team will have access to the whole thread and will assist in dealing with the problem.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

Print screen shots that show cannot send outgoing emails.

[L. D. James]

Now we're getting somewhere.

There are about 3 more screens we will need to see. First can we see the screen in your Microsoft Outlook's outbox that shows the message (with the data and time) that was sent to me.

Thank you in advance.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

Luckily, i didn't delete it, it is still sitting in the outbox.

[L. D. James]

The idea is not to delete the email, but leave it there. The mail will automatically disappear from the outbox when it’s delivered. We need the delivered email to find out what is causing the problems. Also, it needs to retain the date and time stamp in tack.

You have two different attachments with an Outlook email in both. They have different dates. So either you deleted one of it should have been delivered. Again, it's important not to delete the email from the Outbox. Please allow the system to process it.

On this next step, please show the screen with the mail configuration. You can get to this screen by clicking on Tools -> Options -> Mail Setup -> Email Accounts -> Change. Please blank out your email address. You can use the Paint program in Accessories to do this. Take a look at my attachment for an example.

Thanks for helping us to help you.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

Our connection is low when we click on the link>> (Click here to choose your attachments) nothing happens to open. We disconnected and redial up to get a connection.

[L. D. James]

Okay. Now will you go back to the Outbox. Stretch the date/time column so that we can see the full time of the email there. Then double click on it to bring it up. Then click on send. At this point, it will either go or give an appropriate error. So far the errors that you’ve described (or posted) have all been different. We’ll need to see what error comes up in this instance of having tracked the message before.

If you get an error message, use your mouse to scroll so that we can see the message in the outbox and the error and attach the image.

Thanks again for helping us to help you.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

Internet connection is LOW cannot get to websites or anything no bytes coming in....

[L. D. James]

I'm glad to see you were able to post this message. Are you able to transmit the image with a post?

As far as the slowness, I'll have the techs look into it.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

Why is it acting up again? It was working fine. We thought you fix the problem? We cannot send "outgoing email" again? It is still sitting in our outbox!

[L. D. James]

I don't really know what the problem is. I also don't know why you won't help us to help you. I told you what the technicians needed and what you needed to do. I mentioned it might take three steps... you'll do part of one step, then stop. A week or a month later, you'll say you're having problems.

You don't have to have problems, but you'll have to do the steps so that the technicians can identify what's going wrong.

I don't know what else to say.

You say it was working, but I never got the email that was in your Outbox. Is it still in the Outbox? Our technicians needs that.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.comm/~ljames

[Phil_Christina]

We have those configurations already. The problem is still the same.

[Phil_Christina]

Yes there are 3 sitting in the outbox. I did send you all the print screen shots in the above posts of what you already did ask before. I didn't see any more steps requests in these post.

[Phil_Christina]

Still not able to send outgoing email. There is still 3 sitting in the outbox!

[L. D. James]

Hi, Phil… Please take a look at my message #36 (http://forum.apollo3.com/dcboard.php?az=show_topic&forum=109&topic_id=20&mesg_id=20&page=&topic_page=4#59 ). This is where we left off. I never got a response to this step. As I mentioned to you, our tech support team asked me for this information. I posted the question to you and the next response I got was, three weeks later you mentioning its doing it again.

Thanks in advance for you helping us to help you.

It will only be a few steps. Can you start off by responding and doing the step mentioned in message #36. I’m sure after a few simple steps the problem will be identified and resolved once and for all.

Thanks again.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

<
This is the mail parameters for Microsoft Outlook (also Outlook Express as well as many other third party email programs):

Your Name: Your full name
Email address: userID@apollo3.com
Account type: imap
Incoming mail server: mail.apollo3.com
Outgoing mail server: mail.apollo3.com
User Name: userID

If you're using a broadband connection, or any other connection other than our dialup, please go to www.apollo3.com/feedback and put a description of the problem there. Make a mention of the method you use for connecting to the Internet. Certain information will be logged in the feedback log that will assist the technicians for giving you a specifics that will address extended problems.>


You are asking for the mail parameters? I did reply to that the previous print screen shots show the mail parameters in the previous attachments. We dial up using your dialup. The outgoing mail will not work with mail.apollo3.com it works only with outgoing.apollo3.com with Microsoft Outlook. The outgoing mail works for couple of days than it stops sending outgoing email. just like today it stop again!

[L. D. James]

I would be glad to help you with the problem you're having. You post a message, I post instructions to you, then a week or a month, without responding to the instructions, you post another message.

You say the mail starts and stops. I told you what the technicians need. If it had started as you mentioned, the messages in our Outbox would have went out, our technicians would have them, and they would have resolved whatever problem you have.

If you send the image I posted in message #36 ( http://forum.apollo3.com/dcboard.php?az=show_topic&forum=109&topic_id=20&mesg_id=20&page=&topic_page=4#59 ) the technicians could work with that. If you respond with in some type of appropriate time (which should be less than a week) with an indication that you don't understand, I could help with that also.

You sent images that didn't have the error message you said you were getting. I gave you parameters and asked you to do that, then click on send, then send us the image of the message to me in your Outbox, along with the error message on the same screen.

Please read the link again. You never responded to that.

If you would help us to help you you won't have any problems. The only think I can do is give you these steps so that we can identify and fix whatever problem you're saying you're having.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

I really don't use outlook i use incredimail as i have been using for years this is sitting in the outbox of outlook because i don't use it. I have 2 sitting in the outbox of incredimail not going out.

[L. D. James]

We are not telling you which email client to use. However, we have a mechanism to check the operation of the email system by checking how it operates with Microsoft Outlook. I appreciate your effort to help us to identify the problem.

There may be three more steps to get the information needed. Will you show us the image of the content of the outbox. Please stretch the screen in such that we can see the time and date of the email in the outbox waiting to go out.

Keep in mind, as you said, there are glitches where you say the mail works, then it stops. Those messages will go out when it works and we'd have the unnecessary log.

Again, please display the image of the mail in the outbox waiting to go out. I'll tell you immediate after you post the image if that's what the technicians need.

Again, thank you for helping us to help you.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

I don't know what you mean stretch the column? I don't see that option anywhere. You have to direct me on how to do this?

[L. D. James]

On the top of many windows that has items in them there are headings. When you look at the outbox you will see heading titles such as From, Subject, Size, Receive. Those are the columns. Between each of the name is a little line. If you point your mouse on the line between the columns it will turn into a double arrow. This will mean that you can change the size.

Use that option to stretch the Receive column so that it's wide enough for the technicians to see the date and time in your image.

Thank you in advance for helping us to help you.

-- L James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

I did move the columns of sent, and whatever is after that no date & time appears. attachment enclose is what it shows.

[Phil_Christina]

I don't see the date & time in outlook but i do see it in incredimail which we use. Sorry, i couldn't do much yesterday very busy. I have the print screen shot of incredimail. More is sitting in the outbox we need to start using it to send out email.

[Phil_Christina]

It is still sitting in the outbox and accumulating. I haven't heard back from you since.

[Phil_Christina]

We would like to send out email through our incredimail and it hasn't been rectify by your server as of yet. We sent you the print screen shots 2 times. How long do we suppose to wait? We have been checking here and see no reply from you? Meanwhile the outbox is accumulating as it sits! We have followed your directions and i have reply to your requests as i see it in the outlook and incredimail print screen shots. So why is it our outgoing mail is not working day after day? Reply so we can resolve these issues? thank you...

[L. D. James]

How are you doing, Phill. I don’t know what you did to Outlook between sending the first image and my asking you to stretch the date field. Please send another email. Also leave the ones that are there, we’ll have to try to figure out what you did to get them to look like they look on your screen. But if you send one now, it will appear the way your first attempts looked. If you don’t make any changes to it, it will either go out immediately and be delivered, it (as you said sometimes it goes on and off) will go out later, and we will be able to see what caused the delay.

I see you sent some images of Incredimail. Unfortunately our technicians don’t have access to the full program and would not be able to analyze the system Via Incredimail. However, we can if we can see the images that we describe.

Please advise if you have a problem getting to the fields.

Take a look at the image you previously sent and what you sent after we asked you to stretch the date field. It’s attached to this message.

For your convenience, you don’t have to keep checking to see if you have a reply. You can check the option at the bottom and the system will notify you when a reply comes in.

Again, thank you for helping us to help you.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

<I don’t know what you did to Outlook between sending the first image and my asking you to stretch the date field.>

We didn't do anything to "outlook" because we don't use it; therefore, it has been just sitting in the outbox, and there's a total of 3 there now just sitting. We use just "incredimail" and thats the one we are interested in getting to work properly on a consistent basis.

<I see you sent some images of Incredimail. Unfortunately our technicians don’t have access to the full program and would not be able to analyze the system Via Incredimail. However, we can if we can see the images that we describe.>


<However, we can if we can see the images that we describe.>

I don't know what you mean by the above? We did send you one in the previous post of the image you describe/and with the date & time you ask for so i don't see the point of sending another one. I understand you don't have access to the full program but it goes out through your server. As the previous print screen shot states in the error message that its being rejected by your server; therefore, its not the software that is malfunctioning as the problem ... it is your server rejecting it for whatever reason unbeknownst to us .....

[L. D. James]

><I don’t know what you did to Outlook between sending the
>first image and my asking you to stretch the date field.>
>
>We didn't do anything to "outlook" because we don't
>use it; therefore, it has been just sitting in the outbox, and
>there's a total of 3 there now just sitting. We use just
>"incredimail" and thats the one we are interested in
>getting to work properly on a consistent basis.
>

You sent other messages that had a date and time. I sent you the image you had sent before. Then a month later you sent an image that doesn't have anything in the field. The only way that can change is if someone clicks on something to do something. Otherwise it would retain that information forever. I'm speaking from experience with giving tech support, working with computers, and working with Microsoft Outlook.

I understand that you're saying you didn't do anything, and feel that you didn't. However, someone clicked on something to make the changes. Most likely it was unknowingly and unintentionally. But it's my experience that changes happen to a computer's environment has something to do with the operator. That's why I mentioned I don't know what you've done. I also understand that you don't know either. But with the steps, I can learn what changes has taken place in the whole system and get it fixed.

At present, it's something different about your computer from the way we set them up. You are the only one having problems sending email. It might have something to do with a firewall or other elements. I understand that it has worked for years on your system, just as it has for everybody else's. At this time you're having problems, and we are trying to figure out what is different.

><I see you sent some images of Incredimail. Unfortunately
>our technicians don’t have access to the full program and
>would not be able to analyze the system Via Incredimail.
>However, we can if we can see the images that we
>describe.>
>
>
><However, we can if we can see the images that we
>describe.>
>
>I don't know what you mean by the above? We did send you one
>in the previous post of the image you describe/and with the
>date & time you ask for so i don't see the point of
>sending another one. I understand you don't have access to the
>full program but it goes out through your server. As the
>previous print screen shot states in the error message that
>its being rejected by your server; therefore, its not the
>software that is malfunctioning as the problem ... it is your
>server rejecting it for whatever reason unbeknownst to us
>.....

This is the first time that you have sent an image that shows the complete date and time. I understand that you may not have understood what we were asking. I continued to try to explain it to you. I'm glad to have the information to study.

If you look at all the images you've sent, you'll that this is the first time that we have received an image with this information since we asked for it.

You're right that you sent lots of images. However, you were sending images that didn't have the needed information.

Thanks for helping us with this first of just a few steps. I'll get back with you ASAP.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

The outgoing email stop again today! It work a few days ago and it stop today. I have notice for this particular mail in outgoing box it seems to stop when this particular advertisement goes out! If this has any bearing .... i really wouldn't know ....

[L. D. James]

You mention that it works and stops. There's something about your system that we need to identify. It would help if you would bring up the email that you have already attempted to send, using Outlook and click on the option to send it again.

The messages in the Outlook outbox will leave your system and be delivered. With the logs on our servers, plus the transcript of the Outlook message, we can easier identify the problem.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

I didn't attempt to send it. It was spam being bounce back to its sender; therefore, i cannot send it out through outlook.

[L. D. James]

Then try again. Type a letter to me. It shouldn't be spam. It should be a letter from you to me. Click on send. This letter will go into the Outbox. It shouldn't turn into spam. It should stay the letter that you type.

When you think the mail is working, go into the Outbox, bring the letter up, then click on send again. If the mail is working, this email that you're sending to me to study will go out. It will not turn into spam. It'll go out.

The fact that you say it takes a long time to go out, will have created some logs with our system. We will study the message and the log, and this will help us to identify your problem.

It shouldn't turn into spam. It should be the letter(s) that you have typed to us.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

The spam i was talking about was "Incredimail" that i couldn't send that through "Outlook" anyway, i don't use outlook ... i use incredimail. and that is still sitting in the outbox .....

[L. D. James]

Please be advised that we can help you with the problem. However, you have to help us to help you. I have told you what we need. We need you to use the option to sent the mail you have in Outlook.

We don't have Incredible mail and won't be able to use that for our analysis. You have Microsoft Outlook. We have Microsoft Outlook. We gave you the parameters for Microsoft Outlook. It's on our page. If you will do the steps, we can identity the problem, and rectify the problem.

If you won't do the steps, it's hard for us to know where things are going wrong.

Look at the message just before this one, from me. It explains what we need. It also explains why.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

I did everything you ask ... i sent the date & time and pictures of the parameters of the outgoing. I don't know what more you want & need? I really don't have the time to keep repeating the shots. I don't understand what more is needed? Also,I don't have time to keep reading back the posts. I am a busy person. Look back at all my print shots they gave you the date and time and the shot of the outgoing mail. So, what more is needed because i can't be repeating this consistently.

[L. D. James]

We need the email in the Outbox.

It took over a month for you to give us an email with the date showing so that we could compare this with the log. We can't control how long it takes, we can just continue to say the same thing over and over again until we have it.

Now I'm telling you we need the email from the Outbox. You say it starts working for a few days then stop. During those few days, you really need to go to the Outbox, bring up the email and click on the option to send the email. That should empty the Outbox, or give an appropriate error message.

I won't ignore your message. But every time you express a problem, I express the solution. I say the same thing each time.

It's not possible to fix it unless you do the steps. The step, again if to make an effort to send the messages in the Outbox.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

What i said is that we use ONLY use Incredimail; therefore, that is the one i am referring to that "starts working for a few days then stops." I do not use "Outlook" as i stated before. Outlook does not work at all as far as it does not go out! All i can give you as i did before the print shot as it is sitting idle in the outbox ... it doesn't move it sits in the outbox that is why you have the error message in the print shot. Only incredimail works on a temporarily basis whereas it works a few days then its stops.

[Phil_Christina]

Incredimail error message: Socket Error: 10061 , Port: 25, Protocol: SMTP.No connection could be made because the target machine actively refused it.

Your server is actively refusing it .... please fix the problem? We don't use outlook because it won't move out whereas incredimail at least starts and stops! It started this morning incredimail and stop again as of now.

[Phil_Christina]

Please fix the outgoing email it stop again today using incredimail which we only use to send mail out?

[L. D. James]

>
>Please fix the outgoing email it stop again today using
>incredimail which we only use to send mail out?

Please be advised that we would be glad to. However, we would have to have your cooperation.

We understand that you have your methods, but out technicians have their method. They will need the information that I described to you. They will need it the way they gave it to me, not the way you gave it to me.

I with I knew of a way to help you to understand.

Again, the mail system is working perfectly on Apollo. There is a problem with your system. It might have something to do with your Firewall or some other configuration. We can figure it out with the steps if you would follow them.

We do this all the time. We can do this as a courtesy with the steps, but you'd have to help.

Please check the steps again. Because of the long time we might have to start off by sending a new email from Outlook, then a snapshot image with the information so that we can compare it with our logs. Then you'll have to load it and do a followup send during the times you say it works.

That's it in a nutshell. I can go over it one step at a time if you like.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

We don't use outlook. We use only incredimail. I don't know of any other steps than the ones i already did for you. I have done the snap shots you already requested. I did look back at the them before and done the shots you already requested so i don't know what you mean?

[L. D. James]

>
>We don't use outlook. We use only incredimail. I don't know of
>any other steps than the ones i already did for you. I have
>done the snap shots you already requested. I did look back at
>the them before and done the shots you already requested so i
>don't know what you mean?

Please be advised that we don't use Incredimail and have no way of checking the information we need where Incredimail is concerned. We can fix the problem, but you will have to do the steps provided. Incredimail isn't one of them.

Again, we can fix it. Once it's fixed you can use any program you want to use. But the steps have nothing to do with Incredimail. The screen shots you send with Incredimail have nothing to do with the steps.

I'll start the steps over and if you will do them, we can identify the problem. It will involve the log files and the screen shots of Outlook. It will also include a followup during the times you say it goes on and off. I understand that you're saying you did. But if you had, we'd have the mail that's in the Outlook outbox and our technicians would have what they need.

That is a very important part of the steps. That's the one step that you never did.

We will need that in a timely fashion while the logs still exist of the fail attempts. We will need to compare the logs with the screen shots from Outlook.

I'll give you the first of the few steps in a bit.

Again, there are many different programs that people can use for their email. But we can't deal with all the different programs when we are running diagnosis, we will have to rely on Microsoft Outlook in this case.

We can diagnose what is wrong with your computer. It isn't a problem with our server because many people are using it without any problems. If you can't follow the steps (or prefer not to), we can schedule an appointment for a technician to make a service call, and he will be able to do the steps and identify what is wrong with your computer that the mail fails.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

Our email is still sitting in our incredimail outbox. I need this fix so we can send it out.

[L. D. James]

Ok. This is the first of just a few steps needed to analyze and fix the problems you’re describing. I waited to insure that our technicians would be in place to study the logs along with the needed information being described here.

Please take a look at my previous message for more of the details.

Please email me a message using Microsoft Outlook. As mentioned before, don’t delete any of the messages already in the Outbox. Leave all the messages you’ve typed to us in the Outbox. The messages will either be delivered, or will respond with the needed information to identify the problem.

After you have clicked on Send to send the email, go to the Outbox. Stretch the date field (Sent) so that we can see the date and time of the messages. From there click on Tools -> Send Receive -> Send All. If you get an error, please take an image of the error message with the date/time of the messages in the outbox shown and upload it for our technicians.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames

[Phil_Christina]

Three did go out today from "Outlook" .... print shot below.

[Phil_Christina]

2 sitting in outlook and i cannot send outgoing email in Incredimail!

[Phil_Christina]

3rd request,

Please fix the outgoing email "it says rejected by the outgoing email server" same error message as before!

[Phil_Christina]

4th request, please fix the outgoing email it is sitting in our outbox. It stop again!

[Phil_Christina]

Microsoft outlook has sometimes trouble connecting to the server and goes into offline modes? What is happening here?:confused:

[L. D. James]

Microsoft outlook has sometimes trouble connecting to the server and goes into offline modes? What is happening here?

How are you doing, Phil_Christina.

The problem you described isn't a configuration problem (as indicated by the subject heading). For ease with others that might have a similar problem or question, please make a new topic heading for new topics. This will also make it easier to identify topics that are open and unresolved. The configuration question was resolved quite a while ago.

As far your immediate question, if Microsoft Outlook goes into the offline mode, it’s an indication that there was a connection glitch. You don’t have to be connected to the internet (or mail server) to browse Outlook features, read emails that have already been downloaded, and compose new letters. So, the program is allowing the user to use features that are available during times when they are not connected to the mail server.

If you have Internet established you can click on the Outlook’s connection option to connect to the mail server and take it from the offline mode to the online mode.

-- L. James

--
L. D. James
ljames@apollo3.com
www.apollo3.com/~ljames (http://www.apollo3.com/%7Eljames)